Customer Support

Salary for position Call Center Supervisor in Serbia

Average nett mothly salary for Serbia is

An employee's salary is influenced by several factors, primarily the region in which they work, length of experience, company size, and more.
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80% of people earn:

79K - 191K RSD

10% earn less lthan 79K RSD

10% earns more than 191K RSD

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What does the data in the graph mean?

Salaries in the survey are expressed in net.

Based on the InfoPlate.rs salary survey, 80% of people on the Call Center Supervisor position in the Serbia earn between 78,933 RSD and 191,223 RSD monthly net.

10% of employees earn less than 78,933 RSD and 10% of people earn more than 191,223 RSD.

The survey is based on data from employees, cleaned of extreme and duplicate values. By taking a free, anonymous survey, you will get a more accurate salary comparison with other people working in the same position as you.

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What kind of work does Call Center Supervisor typically do

Overseeing daily operations of the call center to ensure efficiency and effectiveness in service delivery.
Supervising and training call center agents to enhance their performance and customer service skills.
Monitoring call metrics and performance indicators to identify areas for improvement.
Handling escalated customer inquiries and resolving complex issues in a timely manner.
Developing and implementing policies and procedures to improve service quality and operational efficiency.
Conducting regular performance evaluations and providing constructive feedback to team members.
Ensuring compliance with company policies and industry regulations.
Collaborating with other departments to address customer needs and improve service offerings.
Preparing reports on call center performance, customer feedback, and team productivity.
Fostering a positive work environment that encourages teamwork and employee engagement.
Assisting in the recruitment and onboarding process of new call center staff.
Staying informed about industry trends and best practices to enhance service delivery.

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The most common career path of an employee

The graphic shows how employees most often progress in their careers. Click on the name of the position to get to its detail with salary data.

Position Call Center Supervisor in the labour market

In the salary ranking,
the job position takes

199. place

Women representation in position

n/a

Average age of respondent by position

533. place

School Caretaker

Education, Science & Research

49,280 - 63,260 RSD

200. place

School Principal

Education, Science & Research

104,095 - 158,698 RSD

199. place

Call Center Supervisor

Customer Support

78,933 - 191,223 RSD

198. place

Production Planner

Production

81,314 - 189,292 RSD

1. place

Lead developer

Information Technology

290,822 - 691,567 RSD

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What does a salary report contain?

Salary for the position by region, education, experience, company size, age
Distribution of respondents into wage bands
Salary range from 1st to 9th decile
A breakdown of all monitored non-financial benefits
Analysis of financial benefits

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