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Salary for position Call Center Supervisor in Serbia

Average nett mothly salary for Serbia is
An employee's salary is influenced by several factors, primarily the region in which they work, length of experience, company size, and more.
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80% of people earn:
81K - 197K RSD
10% earn less lthan 81K RSD
10% earns more than 197K RSD
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Salaries in the survey are expressed in net.

Based on the InfoPlate.rs salary survey, 80% of people on the Call Center Supervisor position in the Serbia earn between 81,219 RSD and 196,760 RSD monthly net.

10% of employees earn less than 81,219 RSD and 10% of people earn more than 196,760 RSD.

The survey is based on data from employees, cleaned of extreme and duplicate values. By taking a free, anonymous survey, you will get a more accurate salary comparison with other people working in the same position as you.
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What kind of work does Call Center Supervisor typically do

  • Overseeing daily operations of the call center to ensure efficiency and effectiveness in service delivery.
  • Supervising and training call center agents to enhance their performance and customer service skills.
  • Monitoring call metrics and performance indicators to identify areas for improvement.
  • Handling escalated customer inquiries and resolving complex issues in a timely manner.
  • Developing and implementing policies and procedures to improve service quality and operational efficiency.
  • Conducting regular performance evaluations and providing constructive feedback to team members.
  • Ensuring compliance with company policies and industry regulations.
  • Collaborating with other departments to address customer needs and improve service offerings.
  • Preparing reports on call center performance, customer feedback, and team productivity.
  • Fostering a positive work environment that encourages teamwork and employee engagement.
  • Assisting in the recruitment and onboarding process of new call center staff.
  • Staying informed about industry trends and best practices to enhance service delivery.

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The most common career path of an employee

The graphic shows how employees most often progress in their careers. Click on the name of the position to get to its detail with salary data.

Position Call Center Supervisor in the labour market

In the salary ranking,
the job position takes

174. place

Women representation in position

n/a

Average age of respondent by position

n/a

473. place

School Caretaker

Education, Science & Research

Salary group 1

49,247 - 64,842 RSD

175. place

Bricklayer

Construction & Real Estate

Salary group 2

65,484 - 217,616 RSD

174. place

Call Center Supervisor

Customer Support

Salary group 2

81,219 - 196,760 RSD

173. place

Timber Engineer

Wood Processing Industry

Salary group 2

83,023 - 194,553 RSD

1. place

Lead developer

Information Technology

Salary group 3

297,217 - 706,775 RSD

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  • Salary for the position by region, education, experience, company size, age
  • Distribution of respondents into wage bands
  • Salary range from 1st to 9th decile
  • A breakdown of all monitored non-financial benefits
  • Analysis of financial benefits
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Frequently asked Questions

Frequently asked questions and answers about the salary for the position Call Center Supervisor.

The total gross salary for the position Call Center Supervisor ranges between 71,334 RSD and 313,344 RSD per month. For an accurate comparison, we recommend checking your salary through the questionnaire on InfoPlate.rs to get a more precise view of the salary, considering the region where you work.

The highest-earning employees in the position Call Center Supervisor have a total gross salary of at least 196,760 RSD per month.

10% of the highest-earning employees in this position have a total gross salary higher than 196,760 RSD per month, and 10% of the lowest-earning employees in this position have a total gross salary lower than 81,219 RSD per month. By participating in our salary survey, you will get an accurate comparison of your salary with the market average, considering the region where you work.

After working for 5 years, the position Call Center Supervisor earns 142,911 RSD per month gross.

You need to be well prepared for salary negotiations. During salary negotiation, we recommend focusing on the following aspects:
  • find out the current market value of the position – on InfoPlate.rs you can check it for free and anonymously
  • highlight your experience and achievements – it is good to time the salary discussion well
  • expanded responsibilities – if you work beyond your role and assigned duties
  • prepare alternatives – if a salary increase is not possible, there are other options (bonuses, extra vacation, etc.)

The salary data comes from a pay survey where everyone can anonymously compare their salary with other employees working in the same position. We clean and process this data according to our methodology. For the position Call Center Supervisor, we currently have less than 20 verified respondents collected.